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Contact Center & Omnichannel
The Expanded Avaya-RingCentral Partnership: A Closer Look
Customer Analytics & Intelligence
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
Afiniti Unveils New AI-Powered Avaya Integration
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Customer Engagement Platforms
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
CRM & Customer Data Management
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
CX Outsourcing: The Trends, Benefits, & Providers
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
SugarCRM Snaps Up sales-i, Targets Revenue Optimization
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
NICE Claims to Have the CCaaS Industry’s “Highest” Win Rate
AWS and Korean Air Team Up to Build an “AI Contact Center”
