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Contact Center & Omnichannel
Oh Dear AT&T! This Might Be the Most Painful Customer Service Conversation Ever…
Google Makes Move to Improve CCaaS Reliability, Announces Auto-QA Solution
Triple Impact Connections Deploys CXone to Support Rapid Growth
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Workforce Engagement Management
Enterprise Connect 2024: News You Might Have Missed
Zendesk Appoints New Chief Legal Officer – The Start of a Trend?
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
CRM & Customer Data Management
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Uncategorized
CX Today Community Group Hits 40,000 Members
CX TV
Transforming Your Patient Experience with CCaaS
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
NICE Gives Its Enlighten AI Suite a Memory, Aims to Power More Personalized Experiences
Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers
