Home → News
Contact Center & Omnichannel
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Customer Analytics & Intelligence
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
CRM & Customer Data Management
Salesforce Launches Einstein 1 Field Service Edition
Big CX News from Gartner, Oracle, Zendesk, and SAP
MaxContact, TForge Bring Omnichannel Experiences to South Africa
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Gartner Predicts the Rise of Autonomous Agents
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Zendesk to Acquire Service Automation Provider Ultimate
Uncategorized
Medallia Appoints New CRO to Support Growth
King Power Slashes Operational Costs with 8×8’s SMS API
Cisco Targets Patient Experience with New Partnerships
GoTo Introduces Contact Center Pro for Larger Businesses
Enghouse Introduces ‘Next-Gen’ AI Suite For Contact Centres
