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Contact Center & Omnichannel
Microsoft Copilot for Service and Sales Are Now Generally Available
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
The Latest BIG News from Twilio, Vonage, Microsoft, & Salesforce
CRM & Customer Data Management
Salesforce Completes Spiff Acquisition
Is Rebranded MessageBird Targeting Twilio Takeover?
8×8 CEO Declares Revenue Rock Bottom Is Close, Announces New CX Product Line
CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
656 Customer Service Employees Told to Take Off at American Airlines
Vonage CEO to Step Down on Thursday, Longstanding Ericsson Exec to Steady the Ship
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
Genesys on Radarr Acquisition: AI & Journey Orchestration Are the Future of Contact Centers
Uncategorized
The Latest BIG News from Genesys, Salesforce, & Pegasystems
Salesforce Reportedly Set to Lay Off 700 Employees
SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences
Meet Buddy. Pega’s New Generative AI Assistant
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
