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Contact Center & Omnichannel
The Genesys-AWS Partnership Is Starting to Heat Up
Customer Analytics & Intelligence
The Latest BIG News from Vonage, Twilio, Avaya, AWS, & IBM
Outreach Integrates AI Insights Tech with Webex
Bayview Resolves Customer Issues for the Silent 82 Percent
Most Contact Centers Are Fully Staffed for the First Time in Seven Years, Finds Metrigy
AWS and IBM Team Up on Contact Center Generative AI & More
Avaya – It’s Time to Redefine Customer Experience and Differentiate
Verint Introduces New Security and Compliance Bot
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
The Anypoint Code Builder for Salesforce Is Now Available
Talkdesk Expands Its Agent-Assist and Self-Service Suites with the Help of Generative AI
Avaya Showcases New Generative AI Use Cases for Contact Centers, Adds Genesys & Adobe Alum to C-Suite
The Latest BIG News from Kore.ai, Genesys, Qualtrics, Dialpad, & UiPath
Uncategorized
Qualtrics and WorkJam Partner on Frontline Insights Solution
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform
