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Qualtrics Lays Off 14 Percent of Its Workforce
Contact Center & Omnichannel
The Latest BIG News from NICE, Zoom, Zendesk, & Genesys
Mitel Gets Contact Center Makeover, Completes Atos Acquisition
CRM & Customer Data Management
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
NICE to Acquire LiveVox for a Reported $350M Fee
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Event News
Zoom Unveils Game-Changing Innovations at Zoomtopia 2023
Diabolocom Acquires Phedone in GenAI Push
MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform
The Latest BIG News from AWS, Talkdesk, Salesforce, & NICE
Customer Analytics & Intelligence
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Researchers Use Conversational AI to Combat Rising Phone Scams
Talkdesk Endures Third Round of Layoffs in 14 Months
What to Expect at Zoomtopia 2023
AWS Shares the Latest Generative AI Use Cases for Amazon Connect
