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Contact Center & Omnichannel
The Latest BIG News from Avaya, Salesforce, ServiceNow, & AWS
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
Customer Engagement Platforms
Personalized Content Is “Boring” and “Unhelpful,” Say 50% of UK Consumers
Sangoma Appoints New CEO, Promises “Cutting-Edge” Innovation
CRM & Customer Data Management
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
Salesforce Debuts Slack Sales Elevate
ServiceNow Joins the Google-UJET CCaaS Party
Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution
AudioCodes’ Contact Center Receives Microsoft Teams Certification
Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam
Customer Analytics & Intelligence
AWS Introduces ‘Agents for Amazon Bedrock’
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
The Latest BIG News from Microsoft, AWS, Twilio, NICE & SAP
8×8 Releases CCaaS and UCaaS Enhancements, Expands In South Korea
ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings
NICE Launches Industry Benchmarks, Brings GenAI to Customer Experience Measurement
