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The Latest BIG News from AWS, Vonage, Five9, & NICE
Contact Center & Omnichannel
8×8 Bounces Back After “Worst Quarter” for Its Fuze Business
Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent
AWS Tackles Contact Center Context Switching Issues with Agent Desktop Innovation
CRM & Customer Data Management
Salesforce Offers AI Advice Following White House Executive Order
Customer Engagement Platforms
Vonage Customers Receive Refunds After Enduring “Junk Fees” and “Illegal” Practices
Customer Analytics & Intelligence
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
NICE: Enlighten Autopilot Will “Revolutionize” the Self-Service Landscape
8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration
The Latest BIG News from Cisco, Microsoft, Zoom, & SAP
HubSpot, TikTok Team Up for CRM Leads on Social Media
Uncategorized
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Webex Announces Two New CCaaS Packages: Customer Experience Basic & Essentials
Zoom Launches ISV Exchange Program That Includes Prominent CX Players
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
SAP Embeds Generative AI Across Its Customer Experience Suite
