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CRM & Customer Data Management
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Contact Center & Omnichannel
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Big CX News from Verint, Accenture, Google & Avaya
