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Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
CRM & Customer Data Management
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
BT and Infobip Aim to Unify the Contact Center Space
The Latest BIG News from Cisco, Salesforce & Accenture
