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Contact Center & Omnichannel
The Latest BIG News from Kore.ai, Genesys, Qualtrics, Dialpad, & UiPath
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Qualtrics and WorkJam Partner on Frontline Insights Solution
Customer Analytics & Intelligence
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform
Qualtrics Lays Off 14 Percent of Its Workforce
The Latest BIG News from NICE, Zoom, Zendesk, & Genesys
Mitel Gets Contact Center Makeover, Completes Atos Acquisition
CRM & Customer Data Management
SugarCRM Releases Generative AI Capabilities for Midmarket CRM
NICE to Acquire LiveVox for a Reported $350M Fee
Zendesk Expands Its Generative AI Capabilities, Announces New Safeguards & Controls
Event News
Zoom Unveils Game-Changing Innovations at Zoomtopia 2023
Diabolocom Acquires Phedone in GenAI Push
MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform
The Latest BIG News from AWS, Talkdesk, Salesforce, & NICE
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
