Home → News
Contact Center & Omnichannel
8×8 Launches New Partner Program with CX at Its Core
Customer Analytics & Intelligence
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
CRM & Customer Data Management
Salesforce Cloud CRM Prices Set to Soar
Is Your Contact Center Ready for Copilot?
Customer Engagement Platforms
Gainsight Acquires Northpass, Gains a Customer LMS
CX TV
BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
The Latest BIG News from AWS, Vonage, Pegasystems, and Gartner
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
Genesys Cloud CX Bags FedRAMP Authorisation
Pegasystems’ Stocks Have Surged. Here’s Why
Vonage Goes Deeper on Conversational Commerce with New Innovations
Is RingCentral’s Growth Strategy Falling Flat?
AWS Launches a No-Code Service to Connect Various SaaS Applications
The Latest BIG News from NICE, Teleperformance, Five9, & Twilio
