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Customer Analytics & Intelligence
Researchers Use Conversational AI to Combat Rising Phone Scams
Contact Center & Omnichannel
Talkdesk Endures Third Round of Layoffs in 14 Months
Event News
What to Expect at Zoomtopia 2023
AWS Shares the Latest Generative AI Use Cases for Amazon Connect
SAP Launches Generative AI Copilot “Joule”
NICE Introduces New Integration Hub, Makes CXone Available on Azure
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
CRM & Customer Data Management
Salesforce Inks Agreement to Acquire Airkit.ai
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Quadient Acquires Daylight Automation, Releases Inspire iForms
