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Contact Center & Omnichannel
8×8 Blames CPaaS Troubles for Revenue Miss
Talkdesk, Dialpad, and Zoho Crack the Forbes Cloud 100 List
Five9 to Snap Up Aceyus for $82MN
RingCentral Announces CEO Change, Unveils a New CCaaS Platform
The Latest BIG News from Avaya, Salesforce, ServiceNow, & AWS
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
Customer Engagement Platforms
Personalized Content Is “Boring” and “Unhelpful,” Say 50% of UK Consumers
Sangoma Appoints New CEO, Promises “Cutting-Edge” Innovation
CRM & Customer Data Management
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
Salesforce Debuts Slack Sales Elevate
ServiceNow Joins the Google-UJET CCaaS Party
Microsoft Unveils 22 Upcoming Features for Its CCaaS Solution
AudioCodes’ Contact Center Receives Microsoft Teams Certification
Avaya Reseller Pleads Guilty to Playing a Part In $88MN Scam
Customer Analytics & Intelligence
AWS Introduces ‘Agents for Amazon Bedrock’
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
