Sangoma has appointed former Infosys exec Charles Salameh as its new CEO.
Salameh will replace Norman Worthington, who enjoyed a six-month stint as Interim CEO and will now focus primarily on his role as Chair of the Company’s Board.
Yet, Worthington believes that he’s leaving the reigns in the best possible hands.
“Charles has demonstrated transformative insight and remarkable creativity in creating new routes to market, all of which have led to significant revenue growth and business success,” he said.
His leadership and customer-centric approach align seamlessly with Sangoma’s core values and commitment to providing proprietary high-value information technology and communication solutions to businesses worldwide.
Salameh will bring bucketloads of experience, having held senior leadership positions at Bell Canada, DXC, HP, and Nortel Networks.
Most recently, he reveled in his SVP and Global Head of Account Expansion role at Infosys.
While there, Salameh led his team through a period of growth and expansion – with the vendor’s FY 23 revenue reported to have reached $18.2BN.
When he officially claims the leader seat at Sangoma on September 1, 2023, Salameh will use this experience to try and accelerate the UCaaS and CCaaS provider’s growth.
However, Salameh seems unlikely to rock the boat, as is perhaps apparent from his statement in a press release announcing the news.
“Sangoma has built an impressive reputation in the industry, and I am eager to build upon its strong foundation and formidable solutions portfolio,” he stated.
Together with the talented employees at Sangoma and a vast partner ecosystem, we will continue to innovate and deliver cutting-edge solutions that empower businesses to operate efficiently and communicate effectively and seamlessly.
Salameh also committed to boosting end-user satisfaction, bolstering its solutions innovation, and increasing Sangoma’s presence within the enterprise communications space.
In doing so, Salameh will hope to revitalize Sangoma’s stock, which has tumbled over the past 18 months, losing 80 percent of its value.
Some have suggested that the decline led to the departure of former CEO Bill Wignall in February, who left the business with immediate effect.
Yet, many comms vendors endured similar drops as the CX market braced for a downturn in 2022 that has carried over to 2023.
Perhaps as a result, many CEO transitions have occurred across the space since the turn of the year – with 8×8, Calabrio, and Cresta prominent examples.
