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Customer Analytics & Intelligence
The Latest BIG News from Microsoft, AWS, Twilio, NICE & SAP
Contact Center & Omnichannel
8×8 Releases CCaaS and UCaaS Enhancements, Expands In South Korea
ServiceNow Infuses Generative AI Into “All” Its Workflow Offerings
NICE Launches Industry Benchmarks, Brings GenAI to Customer Experience Measurement
Exploring Microsoft Dynamics Copilot: AI in Dynamics 365
Twilio Teams Up with AWS In the Name of Predictive AI
62% of Customer Service Channel Shifts Are “High Effort”, Finds Gartner
CRM & Customer Data Management
SAP Pours $1BN+ Into Generative AI Startups
Ascensos Saves 375 Hours a Week Using Calabrio ONE
The Latest BIG News from Zoom, Microsoft, Cisco, & AWS
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing
Cisco Continues Its Layoffs, with Webex a Reported Victim
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
