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Contact Center & Omnichannel
Avaya Arises from Bankruptcy, CEO Promises “A New Future”
Introducing the CX Today Marketplace
Big CX News from Microsoft, AWS, and SAP
Customer Analytics & Intelligence
Sisense Appoints a New CEO and COO
8×8 Launches New XCaaS Contact Center Capabilities
CRM & Customer Data Management
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Teleperformance Proposes Acquisition of Majorel
Workforce Engagement Management
Say Hello to Amazon Connect’s Latest Analytics & Reporting Capabilities
Salesforce Achieves the Highest Annual Revenue Rise in CRM
Microsoft Showcases How Copilot Augments Contact Center Experiences
SAP Promises Disruptive Generative AI Innovation
Big CX News from Salesforce, Zoom, and Twilio
Google’s Latest Generative AI Plans Prompt an End-User Warning from Twilio
CallMiner Integrates Zoom Meetings for Improved Customer Insights
Windstream Launches CCaaS Powered by Talkdesk
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
