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Workforce Engagement Management
Dialpad and Zendesk: The Latest CX Vendors to Launch Generative AI Solutions
CRM & Customer Data Management
Microsoft Releases New XR Tools for Dynamics 365 Guides
Salesforce Releases New Customer 360 for Health Capabilities
Customer Analytics & Intelligence
Big CX News from AWS, Bandwidth, Concentrix
AWS Throws Its Hat Into the Generative AI Ring
AWS Makes Managing Multiskilled Contact Center Agents Easier
Contact Center & Omnichannel
Big CX News from Microsoft, Google, and Sprinklr
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
Aircall Introduces AI Transcription Features for SMBs
All the Latest CCaaS Announcements from AWS, NICE, and Zoom
Cognigy and Avaya Form Conversational AI Alliance
CX TV
The Latest BIG News Meta, Qualtrics, and Salesforce
Sprinklr Celebrates 11 Seven-Figure CCaaS Wins
Twilio Sells Its IoT Business Unit to Kore
AWS Launches Step-by-Step Guides for Amazon Connect
