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Customer Engagement Platforms
Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research
Contact Center & Omnichannel
Zoom Struts Into the Workforce Management Space
CRM & Customer Data Management
The Latest BIG News from Salesforce, AWS, 8×8 & Gladly
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
Gladly Snaps Up Thankful, Launches AI & Automation Platform
8×8 Launches New Partner Program with CX at Its Core
Customer Analytics & Intelligence
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
Salesforce Cloud CRM Prices Set to Soar
Is Your Contact Center Ready for Copilot?
Gainsight Acquires Northpass, Gains a Customer LMS
CX TV
BIG CX News – The Latest on Verint’s CCaaS Move & the Genesys Experience Index
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
The Latest BIG News from AWS, Vonage, Pegasystems, and Gartner
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
Genesys Cloud CX Bags FedRAMP Authorisation
