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Contact Center & Omnichannel
Five9 Embeds Native Workflow Automation Tools Into Its CCaaS Platform
Google Adds a Generative AI App Builder to Its CCaaS Platform
Cisco Introduces Its “Self-Learning Contact Center” Vision
Workforce Engagement Management
UJET and Google Cloud Release Workforce Management Suite
Genesys Launches ‘Industry First’ Free CCaaS Trial
Customer Analytics & Intelligence
RingCentral Releases a Conversational Analytics and Automation Platform for Sales Teams
NICE Launches ‘Groundbreaking’ Generative AI Solution
Big CX News from Avaya, Google, and InMoment
Uncategorized
InMoment Releases an “Industry-First” GPT-Fuelled Innovation for VoC
Sprinklr Unleashes 145 New CCaaS Capabilities
Diving Into Adobe’s Real-Time CDP Updates
Avaya Wins Approval for Its Plan to Exit Bankruptcy
The Latest on Bard, Google’s Answer to ChatGPT
CRM & Customer Data Management
Big CX News from Microsoft, Meta, and Qualtrics
Gartner Urges Businesses to Join the Machine Customer Megatrend
CallTower Adds the Webex Contact Center to Its Roster
