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Addressing New Challenges in CX through Partnership
How to Ensure the Ethical, Compliant Use of Contact Center AI
Adobe to Acquire ContentCal and Enhance its VoC Capabilities
Forsta and Phebi.AI Partner on Voice Emotion Analysis
aytm Launches Automated Shelf Impact Testing Product
Medallia Acquires Fields Healthcare Research
Chattermill: CX Leaders Point to Highest Ever Customer Expectations
Jotform Launches No-Code Form Solution
New Stor.ai Data Analytics Suite Helps Grocers and CPGs
Puzzel: Using Digital Engagement in Customer Service
SAP and Qualtrics Launch Concur Experience Optimiser
Zendesk to Acquire SurveyMonkey
75% of Customers Don’t Feel Businesses Listen to Feedback
Deloitte, Twilio: Consumer and Business Trust Disconnect
Medallia Becomes McLaren F1 Official Feedback Partner
UK Startup Employees Prioritise Mental Health and Wellbeing Support
EY Study: Empathetic Leadership Creates Employee Loyalty
Thought Industries Debuts Customer Learning Accelerator
Making the Most of User-Generated Content
VOC Trends: Automation, COVID and the Sector’s Future
Contact Center & Omnichannel
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