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CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
Security, Privacy & Compliance
Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers
AI & Automation in CX
Santander And Mastercard Put AI Agents Into Payments, The Next CX Friction Fight
Why Agent Stress Is Sabotaging CX Performance in 2026
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
How Customer Communities Became a New Revenue Channel
SAP Says Two-Thirds of Deals Now Include Business AI
Agentic AI Is Cracking – And CX Leaders Are Paying the Price
Contact Center & Omnichannel
Why Bringing Customer Service Home Isn’t Always Worth It
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
