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CRM & Customer Data Management
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
Contact Center & Omnichannel
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Is My Contact Center AI Investment Futureproof?
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Why AI Buying Takes Too Long – and How to Speed It Up
