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CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Contact Center & Omnichannel
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Customer Analytics & Intelligence
The Top Digital Experience Platform (DXP) Providers in 2025
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Why Agentic AI Isn’t Always the Answer
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited?
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Smart from the Start: Why AI is the Core of the Modern Contact Center
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The Big Cisco-ServiceNow Partnership: A Closer Look
