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Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
AI & Automation in CX
Five9 Appoints New CEO to Lead AI-Driven Strategy
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Customer Analytics & Intelligence
Capita’s Secret to Better CX? Prioritize Process First
Service Management & Connectivity
Freshworks Acquires FireHydrant to Target Incident Management Unification
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
Workforce Engagement Management – The New Standard in Contact Centers
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Three Industry Pioneers Share Their Predictions for the Next Era of CX
