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AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Laying the Building Blocks for Scalable AI and Automation in CX
How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?
Marketing & Sales Technology
How to Use Data Analytics to Stop Customer Churn
Why CX Teams Still Aren’t Ready for Machine Customers
The CEO’s Guide to Unified Customer Experience: When Marketing, Sales & Service Don’t Align, CX Fails
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
