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Contact Center & Omnichannel
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
Customer Analytics & Intelligence
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
CRM & Customer Data Management
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Choosing The Best AI Provider for Your Contact Center
The Google-Salesforce Customer Data Breach: What Really Happened?
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Trust or Bust: How to Secure Contact Center AI
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Microsoft vs. Salesforce: How Do They Compare on CRM?
