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Contact Center & Omnichannel
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
CRM & Customer Data Management
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
AI & Automation in CX
Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue
Data Readiness: The Foundation of Agentic AI Success in CX
