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RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Customer Engagement Platforms
5 Initiatives to Improve Digital Customer Experiences from Molton Brown
Contact Center & Omnichannel
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Why AI Buying Takes Too Long – and How to Speed It Up
Customer Analytics & Intelligence
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
CRM & Customer Data Management
HubSpot INBOUND 2025: The Top 10 Announcements
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Stop Compliance Failures Before They Cost You
Customer Experience BPOs: Trends, Predictions, & Providers
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
