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Security, Privacy & Compliance
Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX
AI & Automation in CX
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
CRM & Customer Data Management
Treasure Data Unveils Agentic AI Command Interface for CDPs
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
Five9 Positions AI at the Core of CX Transformation Strategy
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security
