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Customer Analytics & Intelligence
6 Helpful Tools to Build AI Agents That Actually Work
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
The Future of Agentic AI: What’s Next for Contact Centers
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
Big CX News from Microsoft, Salesforce, Cisco & NiCE
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
The Google-Salesforce Customer Data Breach: What Really Happened?
