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CRM & Customer Data Management
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Contact Center & Omnichannel
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Customer Analytics & Intelligence
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Gartner Drops the Term “CXaaS” After Industry Pushback
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
