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CRM & Customer Data Management
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Contact Center & Omnichannel
Microsoft Boosts Contact Center Reliability with a New Desktop App
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
AI That Supports, Not Replaces: Rethinking Agent Assistance
Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
93% of Contact Center Leaders Are Reevaluating the Agent Role
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
