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Contact Center & Omnichannel
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
CRM & Customer Data Management
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
What Is ServiceNow University? An Introductory Guide
Big CX Update: Cyara
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
