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Contact Center & Omnichannel
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications
Event News
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
