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CRM & Customer Data Management
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Contact Center & Omnichannel
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Customer Analytics & Intelligence
Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
