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Contact Center & Omnichannel
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
CRM & Customer Data Management
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Big CX Update
The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
