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Customer Analytics & Intelligence
Forrester’s Customer Experience Predictions for 2026
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Contact Center & Omnichannel
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
The Contentsquare-Loris Acquisition: A Closer Look
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
The Top VoC Solutions to Explore in 2025
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
The Hidden Power of AI Agents in Customer Experience
Is NPS Really BS? Another Study Suggests So
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
