Home
Community & Social Engagement
Customer Community & Social Engagement Trends to Watch in 2026
CX TV
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
How A Strong B2B Community Reduces Customer Churn and Drives Retention
Marketing & Sales Technology
Evaluating AI Personalization Engines: Avoiding Over-Messaging and Endless Repetition
The Call That Cost a Fortune
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
How Not to Break Your Agent Assist Before It Even Launches
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Agentic AI That Adds Up: How to Win Over the CFO
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Security, Privacy & Compliance
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
