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Contact Center
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Voice of the Customer
Customer Research Strategy that Delivers Optimal Customer Experiences
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
The Top VoC Solutions to Explore in 2025
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Conversational AI
The Hidden Power of AI Agents in Customer Experience
Is NPS Really BS? Another Study Suggests So
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
CRM
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
67 Thought-Provoking Customer Service Quotes
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
Customer Data Platform
What Is Voice of the Customer? How to Operationalize Feedback Across the Enterprise
