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Workforce Engagement Management
Redefining ‘Done’: Why AI Success Demands Ongoing Attention
Contact Center
Stop Compliance Failures Before They Cost You
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Top Workforce Engagement Management Software: The Secret to Great EX
Top BPO Companies in 2025: Powering CX Transformation
93% of Contact Center Leaders Are Reevaluating the Agent Role
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
