Dialpad Boosts CCaaS Solution with WEM

Carly Read
Senior Reporter

Workforce Engagement Management capabilities to optimise EX and CX  

Channel News
Dialpad Boosts CCaaS Solution with WEM

Dialpad is set to expand its CCaaS solution to include workforce engagement management (WEM) following a partnership with Playvox. 

Through Playvox’s fully integrated suite, Dialpad will offer WEM functions such as workforce management, workforce forecasting and scheduling, quality assurance, learning management, gamification, real-time performance tracking and VoC (voice of the customer).   

The news comes after the company announced the success of its startup scheme.  

The industry leader in AI-powered communication and collaboration announced the success of its Dialpad for Startups programme, designed to help early-stage companies grow with best-in-class, unified business communications including voice, messaging, video conferencing and contact centre solutions. Over 500 startups leverage Dialpad cloud solutions to fuel productivity and growth at a discounted cost. 

Qualifying startups receive 10 free, lifelong seats of Dialpad Talk and Dialpad Meetings. As startups continue to grow, discounts on phone lines continue while video conferencing remains free for qualifying startups. With Dialpad for Startups, early-stage companies are able to experience enterprise call quality and reliability for a reduced price as they continue to grow and scale. 

CX Today has approached Dialpad for a statement.  



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