Zoom Releases a New WFO Solution for Hybrid Teams

Charlie Mitchell

The new solution enables employees to reserve workspaces and may help overcome hybrid working woes

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Zoom Releases a New WFO Solution for Hybrid Teams

Many employees are struggling to adapt to new working routines. As a recent Washington Post article states: “Hybrid working is messy and exhausting.”

Delving deeper, the article notes: “A hybrid schedule sometimes means going to the office and discovering you’re the only one there.”

Workspace Reservation, Zoom’s latest innovation, aims to quash these concerns.

The solution allows employees to prebook workspaces, see who else is planning to come in, and receive data-driven recommendations about where they might like to sit.

Heck, some may even choose to reserve parking spots next to one another.

Consider how this may work for contact center teams. Operations can ensure close work friends are in the office at the same time, next to one another, ensuring hybrid work does not wreak havoc with positive working relationships.

In the current recruitment climate, this is critical because when agents lose their social connection with the workplace, churn is much more likely.

Also, it helps to overcome the idea many agents may have that hybrid working is perhaps a little unnecessary and forced, as operations can make a concerted effort to bring people together.

Before the end of June, Zoom Contact Center users can try out the innovation within the Zoom ONE framework, which connects the enterprise with a central communication hub.

Commenting in a Zoom blog to launch the solution, Jeff Smith, Head of Zoom Rooms and Whiteboard, said:

Workspace Reservation expands on Zoom’s already robust hybrid work offerings and helps employees have access to the tools they need to do their best work on a given day.

The innovation builds upon the idea of hotdesking but also allows teams to easily plan ahead, as they may access the solution through a mobile app.

Furthermore, Zoom offers supervisors an analytics feature that churns out insights to help operations build a more efficient and effective workplace.

For example, if a region of the office is particularly popular, they can find out why and look to replicate that across the workspace. Doing so makes for a more pleasant hybrid experience.

Managers may also monitor whether particular team members seem a little isolated, engage with them, and rectify the situation.

As such, the solution supports the well-being of hybrid employees, nurtures social connections, and helps build a better culture.

Of course, a hotdesking approach is not for everyone. There are sometimes impracticalities. For example, disabled team members may require a fixed desk, and some employees may find it a hassle to move items they love – such as family photos – from one desk to another every time they come into the office.

However, it is another differentiative product that Zoom adds to its portfolio, as the vendor continues to innovate rapidly.

Discover how the vendor’s CCaaS solution continues to evolve – in comparison to its competitors – by reading our article: Microsoft vs. Google vs. Zoom: The Race to CCaaS Leadership



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