Leading provider of contact centre solutions and omni-channel experiences, Genesys, recently announced that its signature EU gathering will be taking place between the 10th and 12th of September this year, in Amsterdam. The G-Summit Europe will bring together the strongest selection of technology providers, partners, and customers, to explore unique ways of transforming standard interactions into more immersive customer experiences.
Today’s organisations are continually looking for ways to improve their relationships with customers. During the Genesys event, attendees will have an opportunity to learn about ways of winning customers over from Huib Van Bockel, the founder of Tenzing Natural Energy, and the former head of Red Bull Europe. Author of “The Social Brand,” Bockel will deliver an energising keynote speech to introduce visitors to the concepts of achieving better loyalty and brand engagement by providing meaningful moments to customers.
What to Expect from G-Summit Europe?
Aside from a titillating keynote from Huib Van Bockel, attendees to the G-Summit Europe event can also expect endless opportunities to learn and network. Ten years since he highlighted the real value of customer experience with the viral video “United Breaks Guitars,” the author, songwriter, and social media expert Dave Carrol will also be visiting the Genesys stage. This year, he’ll be discussing why it’s essential to empower people and deliver moments of real connection in the digital world.
Various high-level Genesys customers, including the Lowell Group, Kiwi.com, and Heineken will also be available to showcase how they’re using the cloud, AI, and digital transformation to enhance their operations. At the same time, G-Summit Europe will be celebrating agents from Ving, Swisscard, and Harambee as their CX Heroes, exploring how these companies have gone above and beyond to serve their customers.
Get Involved with the G-Summit this Year
With over 30 educational tracks to explore, several activities to enjoy, and various breakout sessions, there are countless reasons to join the G-Summit in Europe for 2019. Attendees with roles from sales and marketing professionals to customer experience leaders, contact centre managers, and more will have endless opportunities to see how they can shape better customer experiences through a custom curriculum. Topics to discover include voice, machine learning, employee experience, chatbots, customer experience, and cloud. Deep-dive sessions will also be covering things like the importance of blending the human touch with digital technologies and AI.
The Chief Marketing Officer of Genesys, Merjin te Booji, said that G-Summit Europe is Genesys’ chance to show attendees how immersive service and experiential solutions are crucial for every customer. Attendees will be able to access insights from businesses and industry experts that have seen success using innovative technologies to empower employees and transform conversations with customers.
You can register for the G-Summit today.
