FourNet, a company committed to helping businesses drive better customer experiences, recently announced that now is the perfect time to review tech decisions. According to the FourNet team, the rapid choices public and private sector companies made during the COVID-19 lockdown need to be revisited. Examining the environment again will help companies to make the most of future collaboration and communication opportunities.
FourNet (previously 4Net Technologies) offered this advice after publishing a new study into the potential of the “new normal” environment for UK businesses. The organisation found that remote working is going to be the way forward for tens of thousands of British employees.
Managing Director for FourNet, Richard Pennington, said that the rapid nature of Britain’s lockdown meant that decision making strategies were flipped upside down. Companies that rushed into the wrong decisions could face crucial consequences going forward.
Responding Rapidly to Change
During just one week of the UK lockdown period, 49% of the UK population was working from home, comparing to only 5% for the whole of 2019. FourNet’s new study into remote working highlights the importance of revisiting decisions made during the recent crisis. Organisations across the company need to think about an ongoing digital strategy.
The report states that a massive number of contact centre and business operators might discover that remote working offers new opportunities for business continuity and operations. This could lead to a massive shift in corporate decision-making. Some companies may even find that they can discover more saving opportunities by making remote working a long-term part of their business plan.
FourNet notes that some companies are more likely to be “further along” the technology curve than others. However, all organisations need to think about whether they’ve made the right calls and chosen the best systems for their needs. Compliant and reliable platforms will help any business to weather future issues.
Are You Ready for the Future?
FourNet has helped countless customers to embrace the benefits of remote working after the COVID-19 pandemic hit the UK. This included providing the South East Coast Ambulance Service with the tools required to make it’s call centre agents remote employees. FourNet also supported 2,000 employees from npower, helping them to work from home within days of the start of the lockdown.
FourNet’s latest report poses important questions for businesses of all sizes across the UK, to ensure they’re properly placed to embrace the “new normal”, and what it could mean for their company. Pennington said that it’s likely remote working will be here to stay. As working from home becomes a regular feature of life for more employees, businesses will need to be better prepared. All companies need to ensure they have the right technology to bridge the gap.
