Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, announced that it has been recognised in the 2021 Gartner Voice of the Customer (VOC) Unified Communications as a Service, Worldwide report.
The VOC report is a collection of all reviews from all vendors in the UCaaS market, covering a 12-month review period. It’s based on end-user customer reviews of technology providers in the business cloud communications space.
Vonage was recognised across several categories, including earning a Customer’s Choice distinction for the Deployment Region of North America, rating an average of 4.6/5.0. Vonage received 32 reviews for this distinction, as of February 28, 2021. The category Distinction for North America requires vendors to receive 25 reviews from North America customers and sustain a 4.5 or above average rating.
Rodolpho Cardenuto, President, Applications Group for Vonage, said:
“Now, more than ever, our customers rely on our products and services to keep their employees connected with each other – and with their own customers — no matter what. And the events of the last year have shown us that consumers expect businesses to deliver what they want through a personalised, real-time experience – anytime, from anywhere.
“Vonage is doing the transformational work to capture this opportunity and help our customers win by delivering next generation communications that are more flexible, intelligent and personal.”
“We believe that our inclusion in the Gartner Peer Insights Voice of the Customer report reinforces our mission to accelerate the world’s ability to connect. With the Vonage Communications Platform, we are powering our customers’ and partners’ global engagement solutions using our APIs, Unified Communications and Contact Center innovations and empowering them to do what is next and stay ahead”, added Cardenuto.
Besides earning a Customers’ Choice distinction, Vonage also earned consistently high rating average for customer experience in several additional categories, namely Evaluation and Contracting, Integration and Deployment, and Service and Support.
