B2B customer education and external training platform Thought Industries has announced its results for the second quarter of 2021.
The company’s platform is used to consolidate learning into a single area, with features such as gamification and certification functionality. Its customers include the likes of Amplitude, ZoomInfo and Medallia.
Highlights of the second quarter included a revenue increase of 50% over last year, as well as the acquisition of new customers including those in the life sciences, software-as-a-service, professional training, and manufacturing industries.
“We continue to see ample evidence that organisations of all sizes, and across all industries and geographies, are hungry for more effective ways to drive customer education efforts, and now industry associations and other software and service providers are recognising this important area, as well,” said Barry Kelly, CEO, Thought Industries. “Our Q2 highlights not only illustrate but also validate our firm belief that customer learning can transform overall customer experiences and impact a business’s bottom line.”
Also newly added was execution management firm Celonis, which said it would use the platform to improve education for its global customer base.
“Customer education is table stakes for today’s enterprises, but providing world-class learning experiences that can scale and match different needs and demands of various roles and disciplines is no small feat,” said David Jeggle, Head of Academy at Celonis, a Thought Industries customer.
“As the global leader in execution management, we know how important it is to empower companies to understand how they can get the most out of their work streams and data. Thought Industries provides us with critical functionality to deliver world-class learning experiences to our customers and partners with a compelling user experience, seamless integration with other business systems and technologies, and robust reporting.”
Other highlights of the quarter included a strategic partnership with ServiceRocket to drive customer success and product adoption, as well as integration with cognitive search and AI apps platform SearchUnify for self-service learning.
