Deepdesk develops AI technology that is not aimed at replacing agents, but to aiding them. They are focused on reducing the amount of time agents spend searching for the best information and response to a customer query.

Because their AI is able to understand customer conversations, Deepdesk’s Agent Assist presents the contact center agent with:

• the best possible answer to any customer query in real time
• assisting in providing in-depth knowledge to an agent based on the content in their internal knowledge bases, public facing FAQ’s, or any other resource they use
• a library of AI Assistants that can be used summarize conversations, deliver sentiment analysis, verify a customers identity, provide NBA’s, intelligently route customers, and more

This leads to lower AHT, lower FCR, higher customer satisfaction scores, and happier customers. Increased happiness also extends to the agents: a direct result of using Deepdesk has been an increase in agent happiness and retention.