Every day, an AI startup, an industry stalwart, or a big tech giant seems to bring a new solution to market, promising to transform customer experiences.
Yet, with so many flashy announcements and marketing campaigns, it can be tricky for buyers to see through the noise.
As such, companies may struggle to isolate truly market-leading technologies and the vendors best placed to serve them.
Thankfully, the CX Awards 2025 judging panel features a who’s who of independent experts who know the space like the back of their hands.
Indeed, there are very few (if any!) better placed to choose winners and finalists across a long list of categories, from “Best Enterprise Contact Center Platform” to “Best Use of AI”.
Without further ado, here’s an introduction to all the fabulous people presiding over the fate of this year’s nominations.
→ DON’T MISS YOUR CHANCE TO APPLY FOR THE CX AWARDS 2025: Download an entry form here.
Zeus Kerravala, Principal Analyst at ZK Research
Zeus focuses exclusively on emerging communications, networking, and security technologies.
A top-ranked analyst (AR Power 100, #6 by Apollo Research in 2020), he provides tactical and strategic advice to end-user IT, vendors, resellers, and the financial community.
Liz Miller, VP & Principal Analyst at Constellation Research
Leveraging 30 years of marketing experience, Liz provides strategic guidance on leadership, business transformation, and customer experience technology.
As the former Head of Research & Content for the Chief Marketing Officer Council, Liz provides expert guidance on addressing CMO needs, engagement transformation, and brand trust security.
Nicolas de Kouchkovsky, Fractional CMO & Industry Analyst at CaCube Consulting
Nicolas has decades of marketing, product, and CX expertise, driving growth for tech companies – including over 35 from pre-A to Series B and larger.
Additionally, he advises tech providers on strategy and helps enterprises with solution design and technology roadmaps as an industry analyst.
Rebecca Wettemann, CEO & Principal Analyst at Valoir
Rebecca provides research and advisory services for CRM, CX, HCM, and EX.
With over 25 years in the tech industry, Wettemann is a leading voice on the value of cloud, digital transformation, AI, and digital workplace productivity.
Dan Miller, Emeritus Analyst and Founder at Opus Research
Founder of Opus Research in 1986, Dan helped define conversational commerce through consulting guidance and pioneering reports on the opportunities presented by automated speech, NLP, and conversational AI.
Previously, he directed the New Electronic Media Program at LINK/IDC, establishing an early advisory service, after management roles at Atari, Pacific Telesis Group (now AT&T) and Warner Communications.
Shelly Kramer, President & CEO at Kramer & Company
Shelly Kramer is an independent analyst, founder, and principal analyst at Kramer&Co.
Prior to her work independently, she co-founded, scaled, and grew Futurum Research from a startup to a well-established firm, doubling revenues YoY over the course of a seven-year period.
The last year she spent as a consultant with theCUBE helping establish their newest brand, theCUBE Research, before sliding out to once again build and grow her own firm.
Jim Davies, Co-Founder and Executive Partner at Actionary
With 20+ years at Gartner as VP of Research – covering CRM, VoC, and WEM – Jim has advised thousands of organizations globally.
Since then, he co-founded Actionary, an advisory firm that offers CEOs and their leadership teams personalized advice to make better technology buying decisions and improve strategy execution.
Nerys Corfield, Director of Injection Consulting
Prior to establishing her consultancy, Nerys spent almost 19 years in UK outsourcing, managing contact center services for clients including Volkswagen, Vodafone, British Gas, National Apprenticeship Service, and Sky.
Since founding Injection Consulting in 2015, she has focused on conducting contact center audits, implementing new systems, and delivering broader transformation programs.
Martin Schneider, VP & Principal Analyst at Constellation Research
Martin Schneider has a unique career spanning analyst and marketing roles in high tech, consistently focused on go-to-market/CX trends and marketing leadership.
He started as a B2B tech journalist, became a leading application software analyst at The 451 Group, and then led successful go-to-market teams for tech companies like SugarCRM, Basho Technologies, and Caspio.
Oru Mohiuddin, Senior Research Manager, Enterprise Communications & Collaboration at IDC
London-based Oru leads IDC’s regional research on CCaaS, UCaaS, and collaboration.
Her studies focus on the transformation of enterprise communications, especially in hybrid work scenarios, and how modern technologies can drive business agility, resilience, and future-proofing.
Justin Robbins, Founder & Principal Analyst at Metric Sherpa
Justin has led global training and consulting for 50+ Fortune 500 companies, leveraging his operations, strategy, and marketing experience with tech brands and research leadership at ICMI.
Alongside his work as an analyst at Metric Sherpa, Justin serves on the board of CX Accelerator and advises the Quality Assurance & Training Connection, supporting customer service professionals.
Mila D’Antonio, Principal Analyst at Omdia
Mila focuses on enterprise applications for personalized and connected customer engagement.
She closely monitors key developments and emerging tech in this space, including customer engagement platforms, CDPs, and customer journey orchestration solutions.
Previously, Mila was editor-in-chief at 1to1 Media.
Michael Fauscette, CEO & Chief Analyst at Arion Research
Michael is a thought leader, author, and podcaster on emerging business software, AI, digital transformation, and CX strategy.
Before he founded Arion Research, Michael spent time as an advisor to G2 and Board Chairman at LocatorX, building up an expertise that spans business software market research, new tech startups, and go-to-market models.
Keith Kirkpatrick, Research Director at The Futurum Group
Keith researches emerging technologies, digital transformation, and market trends.
With 15+ years in technology analysis, he provides strategic insights and oversees in-depth, actionable research reports.
Indeed, Keith prides himself on distilling complex data into clear, strategic recommendations for business leaders.
Julie Tano-Lawson, Customer Experience Consultant at CABINET – CONSEIL CX
Julie Tano–Lawson thrived as a contact center leader, developing CX-advancement strategies at ADT.
Now, she mentors business leaders on CX maturity and is a founding member of the “Women in CX” online community, sharing and learning with industry peers.
Finbarr Begley, Senior Analyst at Cavell Group
Finbarr has spent over six years monitoring the CCaaS and broader CX market at Cavell, with 13 more years in telecoms, taking on marketing and analyst roles.
Also, he manages the Cavell podcast, enterprise quantitative research, and tracks AI trends.
Now, It’s Over to You…
That’s quite the judging panel full of industry experts eager to review your entries, unpack your vision for CX, and award the market’s finest.
Yet, for now, it’s over to you to send in your applications!
With little more than three weeks until the deadline, please don’t wait to download the entry form, shape your submission(s), and mail them in.
Our esteemed judging panel looks forward to seeing what you come up with and scouring all the submissions before the confetti-throwing commences.
