“As a third party watching the world of enterprise AI, ServiceNow is destined to be the best platform, the operating system of enterprise AI agents.”
Those are the opening comments of Jensen Huang, CEO of NVIDIA, as he took to the stage at this month’s ServiceNow Knowledge 2025 event. He continued:
The reason for that is because every company in the world needs AI agents. And those AI agents are going to be curated, managed, and improved by the IT department. ServiceNow is already in every company’s IT department.
Those IT departments may use the newly launched ServiceNow AI Control Tower as a single dashboard to do precisely what Huang suggested: curate, manage, and improve AI agents.
These agents will sit within the ServiceNow AI platform, which provides a framework for AI agents to flit between enterprise systems.
NVIDIA is powering many of the first-party AI agents that run across that platform. Yet, ServiceNow also supports third-party AI agents from the likes of Microsoft, Google, and many others.
As it does so, ServiceNow – again through the Control Tower – tracks AI agent adoption across departments, monitors ROI, and enables governance.
Unsurprisingly, Bill McDermott, Chairman & CEO of ServiceNow, celebrated the Control Tower’s launch and agreed with Huang’s take.
However, the ServiceNow man also put the competition on notice, suggesting that while there are plenty of AI agent providers, very few truly provide value. He said:
There’s a lot of pretenders out there. They want to sell agents … they’re out there every day with these people: ‘buy my agents, buy my agents.’
“And what they really want to do is add an agent to a silo that is not delivering the results these guys want anyway.”
Unpacking the NVIDIA-ServiceNow Partnership
While the discussion between the two CEOs – and friends – involved a predictable amount of back-patting, this conversation wasn’t just a chance to complement each other.
It reflected on the six-year collaboration between the two tech giants. Over the past 12 months, the partnership has spawned voice-activated agents, avatars, and agentic AI evaluation tools.
Yet, it continues to evolve. Indeed, Huang outlines three of the most recent ways ServiceNow and NVIDIA have worked together in the name of AI agents.
An AI PDF Reader
The ability to interpret multimodal content is essential for effective AI.
With their mix of charts, images, tables, dense text, and non-linear layouts, PDFs are notoriously one of the most difficult documents for AI agents to work with.
This is why NVIDIA and ServiceNow are combining their resources to develop a state-of-the-art PDF reader capability.
The New “Apriel Neotron” Reasoning Model
Officially announced during Knowledge 2025, the new reasoning model, “Apriel Neotron”, is designed to enhance the performance, scalability, and cost-efficiency of AI agents operating within the ServiceNow AI Platform. Huang explained:
Apriel Neotron is a reasoning model. It allows the AI agent to understand what you’re asking it to do, reason about how to solve that problem, break it down step by step, read PDFs, go to the web, look at websites, do all kinds of research, and come back to help you solve problems.
ServiceNow built the model using NVIDIA NeMo, the Llama Nemotron Post-Training Dataset, and its proprietary data. It then trained it on the NVIDIA DGX Cloud hosted on AWS.
Boosting ServiceNow Workflow Data Fabric
Released in 2024, ServiceNow Workflow Data Fabric connects data sources and activates them for AI application.
Moreover, it – according to McDermott – acts as a “data flywheel” that continuously customizes and improves agents.
Now, NVIDIA NeMo microservices have enhanced the data processing power of Workflow Data Fabric.
As such, AI agents can manage numerous real-time data streams, adapt through feedback, and support personalized, self-learning capabilities.
The NVIDIA-ServiceNow AI Vision
Outside of the new solutions and declarations, the two CEOs also provided some insights into their long-term vision for the partnership.
When quizzed on why the companies appear to be so aligned on AI, McDermott recalled an early meeting with Huang, where the latter stated:
Bill, we’ve got to build a company that if everyone called in sick on the same day, the company would function without any problems because of AI.
These words clearly resonated with McDermott, as this sentiment appears to be central to the NVIDIA-ServiceNow vision.
Now, the tech giants aim to build a digital workforce to handle the mundane, the complex, and the data-heavy tasks so that humans can focus on higher-level thinking.
