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Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
Big CX News from AWS, ServiceNow, Forrester & Zoho
How Microsoft’s AI Strategy is Transforming Customer Experience
Forrester’s Customer Experience Predictions for 2026
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
CRM & Customer Data Management
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
