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CRM & Customer Data Management
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Customer Analytics & Intelligence
What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
Contact Center & Omnichannel
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
SAP Is Building a “Modern and Composable” Customer Experience Suite
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
