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AI & Automation in CX
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Contact Center & Omnichannel
IKEA New Zealand Pauses Customer Support as It Struggles With Launch Demand
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines
Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Misconfigured Software at Petco Exposes Sensitive Customer Data
Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Turn QA Insights into Real CX Strategy
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
