Home → Archives for Ian Taylor
Contact Center & Omnichannel
AI in the Contact Centre – “Is it Really a Reality?”
Customer Analytics & Intelligence
Aeriandi Adds Automatic Speech Recognition to its PCI Compliant Voice Services
BT Wholesale and Tollring Give Resellers Control to Combat Fraud
Serenova Acquires TelStrat to Accelerate Performance & Drive Engagement
Akixi Introduces New Smartphone App at Connections 2017
SPECIAL REPORT: Call Recording & The Right to Be Forgotten
GDPR – An Overview Focused Around Call Recording
Acxiom Partners with Data Compliant to Help Brands Accelerate GDPR Readiness
NICE Introduces New Machine Learning Capabilities
Going Beyond the Digital Customer Experience
What the Future Looks Like for Contact Centres
What can SD-WANs do for Contact Centres?
Deep Learning Technology: How AI Is Changing The World
Businesses Transform Customer Engagements with Oracle Live Experience Cloud
Contact Centres 2020: The Future of Contact Centre Solutions
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
