Home → Archives for Ian Taylor
Customer Analytics & Intelligence
Storacall – Star Advanced Replay for ST Range of Call Recorders
Contact Center & Omnichannel
Sabio Strengthens Group Board with New Appointments
Introducing NICE: Market-Leading Pioneers of CX Solutions
PIKA Announces R2 – GDPR & MiFID II-Friendly Call Recording Toolkit
2018 Contact Centre Industry Predictions with Echo-U
Avaya Ava Brings AI to Life for a Better Customer Experience
Telecoms & ICT Billing Series: Building Better Billing Integration with Union Street
Winning Stars of North East’s CC Industry Unveiled at Annual Awards
Avaya A.I.Connect Initiative Evolves with New Members
Avaya to Acquire CCaaS Vendor Spoken Communications
Why We Need to Make UC Procurement Much Easier for Customers
Sharpen Technologies Promotes Bracken Fields to Chief Technology Officer
NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot
NewVoiceMedia Appoints John Eng as New Chief Marketing Officer
Supercharging Your CX Efforts with WFO
How To Avoid The Cost of a Disgruntled Customer
