Rhys Fisher

Latest Stories from Rhys Fisher

The arrow is carefully stuck into this ten, indicating the accuracy of the hit. You can see a bright round target in the background, with clearly defined rings showing the different zones for assessin

CRM

Salesforce Targets Insurance Sector with Latest AI Release

Hacker Exposes Zendesk Security Flaw

CRM

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

Microphone with waveform on white background, broadcasting or podcasting banner

Conversational AI

Mitel Launches GenAI-Powered Speech Analytics Platform

Big CX News

Contact Center

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center

The State of CX 2024 Report: Key Takeaways

Mapping the Digital Landscape, China and India in the Asian Network of Connectivity, High-Speed Data Transfer, and Cyber Technology for Information Exchange and Telecommunication

Contact Center

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Robot on a pink background

Conversational AI

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Abstract hand holding credit card form lines and triangles, point connecting network on blue background. Illustration vector

CRM

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Red carpet with barriers and velvet ropes.

Contact Center

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Data Platform

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

A bull in black and white

CRM

Workbooks Promises “No Bullsh*t CRM”

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Multiple rockets soar through the sky, leaving trails of smoke as they travel upwards

CRM

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

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