Rhys Fisher

Latest Stories from Rhys Fisher

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Hand pointing to a path in the middle of fields

CRM

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Hand shows a thumb down through a hole of yellow paper wall

Contact Center

10 Bad Customer Service Examples, and What You Can Learn from Them

the palace of westminster during sunset, london

Conversational AI

The UK Government is Experimenting with GenAI Chatbots

Patagonia store banner

Contact Center

Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Conversational AI

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Workers leveling poured liquid concrete or cement on steel reinforcement, building foundation construction in process, aerial top view.

CRM

Building a CX Program from the Ground Up: Insights from a Head of Client Experience

Big CX News

Contact Center

Big CX News from Avaya, Salesforce, Vonage, & Gartner

Event News

CX All-Stars: Leaders Name Their Biggest Challenges of 2024

View of the Bellagio Fountains and The Strip in Las Vegas

Conversational AI

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

Customer service and Satisfaction concept ,Business people are touching the virtual screen on the happy Smiley face icon to give satisfaction in service. rating very impressed.

Voice of the Customer

Timpson Holds the Key to Customer Service Success, Report Reveals

Man rejects robot handshake. Human hand shows gesture - stop. Human fear of new technologies. Ban of artificial intelligence and robotics.

Conversational AI

Customers Reject AI for Customer Service, Still Crave a Human Touch

Voice of the Customer

McDonald’s Is Failing on Customer Satisfaction, Report Finds

Big CX News

Contact Center

Big CX News from Microsoft, AWS, & Twilio

AI talks, speaks, chats. Conversational artificial intelligence model. Ai human-like voiceovers.

Conversational AI

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature

Woman, voice note and cafe with smartphone, remote work and conversation for job, online and internet. Discussion, excited and explaining for freelance career, copywriter and working on social

Conversational AI

Are Voice Notes the Latest Weapon in the Deepfake Arsenal?

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