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Sandra is a CX Today journalist
Contact Center
Spitch.ai Enters the US Market with an Omnichannel Solution
4 Trends in Conversational AI for 2022
UJET Reveals ‘Industry-First’ Cloud to Cloud Failover Solution
Dubber Launches Cloud PCI Compliance Solution
BIG CX NEWS from Zoom, Zendesk, and Genesys
GoTo Refreshes Its CCaaS Offering for SMBs
Uniphore Adds New Agent Guidance Solutions to its Flagship Platform
Conversational AI
Veritone Adds New Features to its Synthetic Voice Solution
Workforce Engagement Management
Conversational AI Recruiting Platform Emi Raises $11M
BIG CX NEWS from Zoom, HubSpot, and Content Guru
Sabio Secures a Multi-Million Contract Win
Voice of the Customer
Pairing Customer Feedback Strategies with Right Communications Channels
CRM
SugarCRM Launches SugarOutfitters Software Marketplace
Calabrio Releases a New Self-Scheduling Package
HubSpot Invests in Aircall
Vonage Powers Next-Gen Remote Healthcare Services for Visionflex