Home → Archives for Tom Wright
Customer Data Platform
NICE Launches ‘Groundbreaking’ Generative AI Solution
Event News
Enterprise Connect: Less Than a Week to Go!
Loyalty Management
Top 6 CX Tools For E-Commerce 2023
Contact Center
The State of CX in E-Commerce for 2023
Avaya Could Hand Control to Lenders as Bankruptcy Looms – Reports
ServiceNow Enters New Era with Observability Acquisition
Workforce Engagement Management
The Top 6 Reasons to Buy Workforce Optimisation Tools in 2023
CRM
Salesforce to Create Quarter of a Million UK Jobs
Salesforce Launches Sales Cloud Unlimited
Conversational AI
Zoom Bolsters Conversational AI with M&A
Five9 and TD SYNNEX: Partners are Less Hesitant About the Cloud
Avaya Reveals $400m CCaaS Win
The Golden Trio for Distributed Contact Centres
How AI Removed Traditional Contact Centre Trade-Off
Mitel: We’re More Partner Aligned
Humans and AI Teaming Up for CX
